Refund Policy

Refund Policy

At Sarbamangalam, customer satisfaction is our highest priority. We take great care in sourcing, packing, and delivering authentic Puja Samagri and religious products. This Refund Policy explains the circumstances under which refunds, replacements, or cancellations are accepted.
 

By placing an order on our website, you agree to the terms outlined in this Refund Policy.
 

1. Order Cancellation

Orders may be cancelled before they are packed or dispatched from our warehouse.

• Cancellation requests should be made as soon as possible after placing the order.
• Once an order has been dispatched, it cannot be cancelled.
• If eligible, the refund will be processed to the original payment method.

2. Refund Eligibility

Refunds may be approved under the following circumstances:

• Order cancelled before dispatch.
• Product received in a damaged condition.
• Incorrect product delivered.
• Product missing from the package.
• Order cannot be delivered due to operational reasons from our side.

All refund requests are subject to verification by our customer support team.
 

3. Non-Refundable Products

Due to the religious and perishable nature of certain products, refunds or returns are generally not accepted for:

• Fresh flowers.
• Fresh fruits.
• Milk, curd, ghee, or other perishable items.
• Opened or used Puja items.
• Products damaged due to improper handling after delivery.
• Customized Puja Kits prepared specifically for a customer.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Inform us within 24 hours of delivery.
• Share clear photographs of the product and packaging.
• Provide your Order Number while raising the complaint.

After verification, we may offer:

• Replacement of the product.
• Partial refund.
• Full refund (where applicable).

5. Refund Process

Once your refund request is approved:

• Online payments will be refunded to the original payment method.
• Cash on Delivery (COD) refunds may be processed through bank transfer or UPI after verification.
• Refunds are generally processed within 5 to 7 working days.

The actual credit may take additional time depending on your bank or payment provider.
 

6. Replacement Policy

Where possible, Sarbamangalam may replace the damaged or incorrect product instead of issuing a refund.

Replacement requests are subject to product availability.
 

7. Failed Online Payments

If your payment fails but the amount is debited from your account:

• Please wait for your bank's automatic reconciliation process.
• If the amount is not reversed within the bank's standard timeline, contact our customer support with your transaction details.

8. Cash on Delivery (COD) Orders

COD orders can only be cancelled before dispatch. Once delivered and accepted, refunds will be processed only if the product is found to be damaged, defective, or incorrectly supplied.
 

9. Shipping Charges

Shipping or delivery charges are generally non-refundable unless:

• The wrong product was delivered.
• The order was cancelled by Sarbamangalam.
• The product was significantly damaged during transit.

10. How to Request a Refund

To request a refund, please contact us with the following details:
 

• Order Number
• Name
• Registered Mobile Number
• Reason for Refund
• Photographs (if applicable)

Our customer support team will review your request and respond at the earliest.
 

11. Contact Us

Rudraya Mangalam LLP.

C/O, Sarma Puja Bhandar
Kahilipara, Dakhingaon
Guwahati, 781019, Assam

Email: support@sarbamangalam.com

Phone: +91-7099012233

Our Commitment

We understand the spiritual significance of every order placed with Sarbamangalam. Our team works diligently to ensure that every product reaches you in excellent condition. If something goes wrong, we are committed to resolving your concerns promptly, fairly, and transparently.
 

Thank you for choosing Sarbamangalam.

We appreciate your trust and look forward to serving your spiritual needs.

Last Updated: July 2026