Shipping Policy

Shipping Policy

At Sarbamangalam, we understand the importance of receiving your Puja Samagri and religious products on time, especially for festivals and auspicious occasions. To ensure better service, product safety, and timely delivery, all orders are delivered through our own dedicated delivery team.
 

We do not rely on third-party courier services for regular deliveries. This allows us to maintain better quality control and provide a more reliable customer experience.
 

1. Serviceable Areas

Currently, Sarbamangalam delivers only to selected PIN codes where our delivery network is available.

• Customers can verify delivery availability by entering their PIN Code on our website before placing an order.
• If your location is not currently serviceable, we regret that we will not be able to accept the order at this time.

2. Order Processing

Orders are normally processed after successful payment confirmation or order confirmation in the case of Cash on Delivery (COD).

• Orders received during business hours are generally processed on the same day.
• Orders placed after business hours, on Sundays, or on public holidays may be processed on the next working day.

3. Delivery Schedule

Our delivery team operates on all working days within our service areas.

• Standard delivery is usually completed within 1 to 3 working days, depending on your location.
• Festival seasons and exceptionally high order volumes may result in slight delays.
• Customers may choose a preferred delivery date during checkout, subject to availability.

4. Delivery Charges

Delivery charges, if applicable, will be clearly displayed during checkout before payment is completed.
 

From time to time, Sarbamangalam may offer free delivery on selected products, promotional campaigns, or minimum order values.
 

5. Delivery by Our Own Team

Unlike many online stores, Sarbamangalam uses its own trained delivery personnel. This enables us to:

• Handle Puja materials with care.
• Ensure timely delivery.
• Maintain product quality during transportation.
• Provide better customer support.
• Offer a more personalized delivery experience.

6. Delivery Attempts

Please ensure that someone is available at the delivery address to receive the order.

• If the customer is unavailable, our delivery representative may contact the registered mobile number.
• If delivery cannot be completed after reasonable attempts, the order may be returned to our store.
• Re-delivery may be arranged subject to availability and additional charges, if applicable.

7. Order Verification at Delivery

Customers are requested to inspect the package at the time of delivery.

• Verify that the package is intact.
• Check that all ordered items are received.
• Report any visible damage immediately to our delivery representative or customer support.

8. Delivery Delays

While we strive to deliver every order on time, delivery schedules may occasionally be affected due to circumstances beyond our control, including:

• Extreme weather conditions.
• Natural disasters.
• Road closures or traffic restrictions.
• Government orders or public emergencies.
• Unexpected operational challenges.

In such cases, we will make every effort to keep you informed and complete delivery as soon as possible.
 

9. Change of Delivery Address

If you need to change your delivery address after placing an order, please contact our customer support as early as possible.

Address changes can only be accommodated if the order has not already been dispatched for delivery.
 

10. Failed Deliveries

If an order cannot be delivered due to an incorrect address, incorrect contact information, or repeated unavailability of the customer, Sarbamangalam reserves the right to cancel the order or arrange re-delivery at its discretion.
 

11. Customer Support

If you have any questions regarding your delivery, please contact us:
 

Rudraya Mangalam LLP.

C/O, Sarma Puja Bhandar
Kahilipara, Dakhingaon
Guwahati, 781019, Assam

Email: support@sarbamangalam.com

Phone: +91-7099012233

Our Delivery Promise

Every order is delivered with care, respect, and devotion by our own delivery team. We understand the importance of timely delivery for religious ceremonies and festivals, and we are committed to ensuring that your Puja Samagri reaches you safely, fresh, and in excellent condition.
 

Your Faith. Our Responsibility.

Last Updated: July 2026